Shipping & Delivery Policy

Last Updated: August 8, 2026

At VITALLessent, we work to process and deliver orders as quickly and reliably as possible.

This Shipping & Delivery Policy explains our order processing times, estimated delivery times, tracking procedures, and how we handle delays, lost packages, incorrect addresses, and other delivery-related issues.

By placing an order through our website, you acknowledge the shipping terms described below.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Processing includes order verification, preparation, packing, and transfer to the applicable shipping carrier or fulfillment provider.

Business days are Monday through Friday, excluding applicable public holidays and days on which our fulfillment or shipping partners do not operate.

Orders placed on weekends, public holidays, or outside normal processing periods may begin processing on the next applicable business day.

Processing times are separate from carrier transit times unless expressly stated otherwise at checkout.

2. Estimated Delivery Time

Our goal is for eligible domestic orders to be delivered within 5 business days after processing under normal operating conditions.

Unless expressly stated as guaranteed at checkout, delivery dates and delivery windows displayed on our website are good-faith estimates and not guaranteed arrival dates.

Actual delivery times may vary depending on:

• destination;

• carrier performance;

• fulfillment volume;

• weather conditions;

• public holidays;

• transportation disruptions;

• incorrect or incomplete addresses;

• security or fraud verification;

• natural disasters;

• government actions;

• labor disruptions;

• emergencies; or

• other circumstances outside our reasonable control.

We will not intentionally advertise a delivery timeframe that we do not reasonably expect to meet.

Where applicable law gives you specific rights when an order cannot be shipped within the promised timeframe, those rights are not affected by this Policy.

3. Processing Time vs. Delivery Time

Please note the difference between processing and delivery.

Processing: generally 1–2 business days.

Delivery: our goal is delivery within 5 business days after processing for eligible domestic orders under normal operating conditions.

For example, an order may first require processing before being transferred to the carrier. Carrier transit begins after the order has been shipped.

Any delivery estimate displayed during checkout should be read together with the information provided in this Policy.

4. Shipping Destinations

We currently ship orders only to destinations made available through our checkout.

Available shipping destinations may change from time to time based on carrier availability, fulfillment capabilities, regulatory requirements, product restrictions, or other operational considerations.

If our checkout system does not allow an order to be shipped to your location, we are currently unable to accept an order for that destination.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• delivery destination;

• shipping method;

• order value;

• promotional offers; and

• other applicable shipping conditions.

Where free shipping is offered, any applicable eligibility conditions will be disclosed as part of the offer or during checkout.

We will not add undisclosed shipping charges after an order has been completed.

6. Order Confirmation

After placing an order, you should receive an order confirmation using the contact information provided during checkout.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has already been processed or shipped.

We reserve the right to review an order before fulfillment for reasons including payment verification, suspected fraud, inventory availability, regulatory restrictions, or incorrect order information.

If we cannot accept or fulfill an order, we will handle any applicable cancellation and refund in accordance with our Refund & Return Policy and applicable law.

7. Shipping Confirmation and Tracking

When tracking is available, you will generally receive shipping confirmation containing tracking information after your order has been transferred to the carrier.

Tracking information may require some time to become active after a shipping label has been created.

Carrier tracking systems are operated by third parties, and temporary delays or inaccuracies in tracking updates may occur.

A shipping label being created does not necessarily mean that the carrier has physically received the package.

8. Delivery Delays

While we aim to meet our stated delivery estimates, delays can occasionally occur.

Possible causes include:

• severe weather;

• natural disasters;

• carrier disruptions;

• transportation interruptions;

• unusually high order volume;

• seasonal or holiday demand;

• customs or border processing, where applicable;

• strikes or labor disruptions;

• government restrictions;

• public emergencies;

• infrastructure failures; or

• other events outside our reasonable control.

If a delay occurs, we will make reasonable efforts to assist with available shipment information.

A delay caused by circumstances outside our reasonable control does not automatically make VITALLessent liable for losses resulting from that delay, except where liability cannot legally be excluded or where applicable consumer law provides otherwise.

Nothing in this section removes any mandatory right you may have under applicable law.

9. Unexpected Fulfillment Delays

If we become aware that an order cannot be shipped within the timeframe represented at the time of purchase, we will handle the delay in accordance with applicable consumer protection requirements.

Where required, we may:

• notify you of the delay;

• provide a revised shipping estimate;

• request your consent to the delay; and/or

• offer cancellation and a refund.

Where applicable law requires us to cancel an order or provide a refund because we cannot ship within the required timeframe, we will comply with those requirements.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

• recipient name;

• street address;

• apartment, suite, or unit number;

• city;

• state or province;

• postal or ZIP code; and

• other required delivery information.

If you discover an error after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that an address can be changed after processing has begun.

Once an order has been transferred to the carrier, we may be unable to modify its destination.

11. Orders Sent to an Incorrect Address

If an order is delivered to the address provided by the customer during checkout, VITALLessent generally cannot be responsible for the customer's entry of an incorrect address.

If a package is returned to us or our fulfillment provider because of an incorrect, incomplete, or undeliverable address, please contact us.

Depending on the circumstances, additional shipping charges may apply to reship the order.

This provision does not apply where the address or delivery error was caused by VITALLessent, our fulfillment provider, or the shipping carrier.

Nothing in this section limits rights that cannot legally be excluded.

12. Address Changes After Ordering

If you need to change your shipping address, contact us immediately.

Address changes are only possible when operationally feasible.

We cannot guarantee changes after an order:

• has entered fulfillment;

• has been packed;

• has received a shipping label; or

• has been transferred to a carrier.

For security reasons, some material address changes may require additional order verification.

13. Packages Marked Delivered but Not Received

If carrier tracking indicates that your package has been delivered but you cannot locate it, please first:

• check around the delivery location;

• check mailboxes or designated package areas;

• check with household members;

• check with reception or building management, where applicable;

• check with neighbors who may have accepted the delivery; and

• contact the carrier where appropriate.

If the package still cannot be located, contact VITALLessent Customer Support promptly.

We may investigate the delivery with the carrier or fulfillment provider and may request reasonable information needed to investigate the claim.

A carrier's “delivered” status does not automatically prevent investigation of a legitimate non-delivery claim.

Any refund or replacement will be determined based on the circumstances, available carrier information, our Refund & Return Policy, and applicable law.

14. Lost Packages

If tracking indicates that a package has been lost in transit, or if the package has not arrived within a reasonable period beyond the expected delivery window, please contact us.

We may first open an investigation with the shipping carrier or fulfillment provider.

If the shipment is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund, subject to applicable law and the circumstances of the shipment.

15. Damaged Packages

If your order arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If a product has been damaged during shipping, contact us promptly and provide:

• your order number;

• a description of the damage; and

• photographs of the product, packaging, shipping box, and/or shipping label where reasonably necessary.

We may use this information to investigate the shipment and process a claim with our carrier or fulfillment provider.

Depending on the circumstances and applicable law, an appropriate remedy may include replacement or refund.

Please refer to our Refund & Return Policy for additional information.

16. Missing or Incorrect Items

If your order arrives with a missing item or you receive a product different from the one ordered, please contact us promptly.

Provide your order number and a description of the issue.

We may request photographs or other reasonable information necessary to verify the fulfillment error.

Where we or our fulfillment provider made an error, we will provide an appropriate remedy in accordance with applicable law.

17. Refused and Undeliverable Packages

If a package is refused by the recipient or cannot be delivered for reasons attributable to information or actions of the customer, it may be returned to our fulfillment provider.

Where permitted by applicable law, actual shipping or handling costs incurred because of a refused or undeliverable package may affect the amount available for refund or reshipment.

We will not impose such costs where the delivery failure resulted from our error or where applicable law requires otherwise.

18. Holidays and Peak Periods

Processing and delivery may take longer during:

• major holidays;

• promotional events;

• periods of unusually high demand;

• severe weather events; or

• major carrier disruptions.

Where reasonably possible, we may display updated delivery estimates on our website or during checkout.

19. International Orders

Where international shipping is made available through checkout, delivery times may be longer than our standard domestic delivery estimate.

International orders may be subject to:

• customs processing;

• import duties;

• taxes;

• tariffs;

• brokerage charges; or

• other fees imposed by the destination country or relevant authorities.

Any such charges and responsibilities will be disclosed or handled as required by applicable law and the terms presented during checkout.

VITALLessent cannot control customs processing times.

Products may also be subject to country-specific import restrictions. We reserve the right not to ship products to jurisdictions where shipment or sale would violate applicable law or carrier restrictions.

20. Customs Delays

International shipments may be delayed by customs or border authorities.

Such processing is outside our direct control.

Where a package is held by customs, we will provide available shipment information when reasonably possible, but we cannot guarantee the time required by governmental authorities to release a shipment.

This section does not limit any mandatory consumer rights applicable to the transaction.

21. Product Availability

Product availability may change without notice.

In rare cases, an item may become unavailable after an order is submitted.

If we cannot fulfill an ordered item, we may cancel the affected item or order and issue the appropriate refund.

We will not substitute a materially different product without your consent.

22. Order Cancellation Before Shipment

If you wish to cancel an order, contact us as quickly as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.

Once an order has entered fulfillment or been shipped, cancellation may no longer be possible.

Please see our Refund & Return Policy for additional information regarding cancellations and refunds.

23. Events Outside Our Reasonable Control

VITALLessent will not be responsible for a failure or delay in delivery to the extent caused by circumstances outside our reasonable control, which may include:

• natural disasters;

• extreme weather;

• fire or flood;

• war or civil unrest;

• terrorism;

• epidemics or public health emergencies;

• governmental actions or restrictions;

• carrier network failures;

• transportation shutdowns;

• strikes or labor disputes;

• major infrastructure failures;

• customs delays; or

• other comparable events that we could not reasonably prevent.

Where such an event occurs, our obligations may be suspended for the duration of the disruption to the extent permitted by applicable law.

We will make reasonable efforts to minimize disruption and resume normal fulfillment as soon as reasonably practicable.

Nothing in this section excludes or limits any liability or consumer remedy that cannot legally be excluded or limited.

24. Limitation Regarding Delivery Estimates

Any delivery estimate displayed on our website, in advertising, during checkout, or in order communications represents our good-faith expectation based on normal fulfillment and carrier conditions unless expressly identified as a guaranteed delivery service.

Our standard statement of delivery within 5 business days after processing should therefore be understood as our normal expected delivery timeframe, rather than an unconditional guarantee regardless of circumstances.

If applicable law requires a particular remedy because a represented shipping or delivery timeframe cannot be met, that law will control.

25. Relationship to Our Refund Policy

Shipping-related refunds, replacements, damaged products, missing products, and other order remedies may also be governed by our Refund & Return Policy.

Our voluntary 14-Day Money Back Guarantee is separate from any mandatory legal remedies relating to merchandise that is not shipped, lost, damaged, defective, incorrect, or otherwise not provided as agreed.

26. Statutory Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to waive, restrict, or exclude any consumer right or remedy that cannot legally be waived, restricted, or excluded.

Where applicable consumer protection law provides greater rights than this Policy, the applicable mandatory law will control.

27. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes in our fulfillment operations, carriers, available destinations, services, or legal requirements.

The current version will be published on our website together with its “Last Updated” date.

Changes will not retroactively remove rights that a customer has under applicable law.

28. Contact Us

For questions regarding an order, shipment, tracking information, or delivery issue, please contact:

VITALLessent Customer Support
Email: vitallessent@gmail.com
Website: vitallessent.com

Please include your order number when contacting us about an existing order.