Refund & Return Policy

Last Updated: August 8, 2026

At VITALLessent, we want you to feel confident when trying our products. Because individual experiences with wellness and dietary supplement products may vary, we offer a 14-Day Money Back Guarantee on your first eligible purchase, subject to the terms below.

Please read this Refund & Return Policy carefully before making a purchase.

1. 14-Day Money Back Guarantee

If you are purchasing from VITALLessent for the first time and are not satisfied with your eligible product, you may request a refund within 14 calendar days of confirmed delivery.

Our 14-Day Money Back Guarantee applies even if you have opened and reasonably tried the product.

To request a refund under the guarantee:

• the request must be submitted within 14 calendar days of confirmed delivery;

• it must relate to your first eligible purchase from VITALLessent;

• you must be the original purchaser;

• the order must have been purchased directly through our official online store;

• you must provide your order number and the email address associated with the order; and

• the request must otherwise comply with this Policy.

Unless we specifically request otherwise due to exceptional circumstances, you do not need to return the product to us when a refund is approved under the 14-Day Money Back Guarantee.

You may keep or safely dispose of the product.

This guarantee is intended to allow genuine first-time customers to try VITALLessent products with confidence. It is not intended to permit repeated refund claims, fraudulent purchases, resale activity, or abuse of promotional offers.

2. When the 14-Day Period Begins

The 14-day period begins on the date the carrier's tracking information shows the order as delivered to the delivery address provided with the order.

For orders containing multiple products delivered separately, the applicable period for each shipment begins when that shipment is confirmed as delivered.

If tracking information is unavailable or appears incorrect, please contact us so we can review the delivery information.

3. First Purchase Eligibility

The 14-Day Money Back Guarantee is available for a customer's first eligible purchase from VITALLessent.

For purposes of determining eligibility, we may reasonably consider information associated with previous orders, including the customer's name, email address, billing information, shipping information, and other order information available to us.

Creating a new account, using a different email address, or placing an additional order does not create a new first-purchase guarantee where the purchaser has previously used the guarantee.

Nothing in this section limits any rights or remedies that cannot legally be limited under applicable law.

4. Opened or Used Products

We understand that you may need to try a wellness product before deciding whether it is right for you.

For that reason, an eligible product may be opened and reasonably used during the 14-day guarantee period.

The guarantee does not cover circumstances involving suspected misuse of the policy, including unusually excessive consumption, intentional damage, fraudulent claims, resale, or attempts to obtain products without payment.

These restrictions do not affect claims relating to products that arrived damaged, defective, incorrect, contaminated, or otherwise not as ordered.

5. How to Request a Refund

To request a refund, contact our customer support team at:

Email: vitallessent@gmail.com

Please include:

• your full name;

• your order number;

• the email address used for the purchase; and

• a brief description of the reason for your request.

We may request reasonable additional information necessary to locate the order, verify eligibility, investigate a damaged or incorrect shipment, or prevent fraud.

We will never require unnecessary sensitive personal information as a condition of submitting a refund request.

Submitting a request does not automatically mean that the request qualifies under the voluntary 14-Day Money Back Guarantee. We will review the request against the conditions stated in this Policy and any rights provided by applicable law.

6. Refund Amount

When a refund under the 14-Day Money Back Guarantee is approved, we will refund the purchase price paid for the eligible product.

Unless required by applicable law or the refund results from our error, defective merchandise, an incorrect shipment, or another circumstance for which we are responsible, original shipping charges, expedited shipping charges, and other delivery-related charges are not refundable.

Any discounts, promotional codes, or other reductions applied to the original order will be reflected in the refund amount. A customer cannot receive a refund greater than the amount actually paid for the eligible product.

If an order contains multiple products and only part of the order qualifies for a refund, the refund may be limited to the amount paid for the eligible product(s).

7. Refund Method and Processing

Approved refunds will ordinarily be issued to the original payment method used for the purchase.

Once approved, we will initiate the refund promptly. Depending on your payment provider, bank, card issuer, and applicable payment network, additional time may be required before the refund appears in your account.

We do not control processing times imposed by banks or payment providers after a refund has been issued by us.

Where applicable law requires a refund to be issued within a specific period or in a particular manner, we will comply with those requirements.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, leaking, compromised, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and a description of the problem.

We may request photographs of:

• the affected product;

• the product packaging;

• the shipping package; and/or

• the shipping label,

where reasonably necessary to investigate the issue or submit a claim to the carrier or fulfillment provider.

Depending on the circumstances and your applicable legal rights, we may offer an appropriate remedy, which may include a replacement or refund.

Claims involving damaged, defective, or incorrect products are not limited solely by our voluntary 14-Day Money Back Guarantee where applicable law provides additional rights.

9. Lost or Missing Orders

If tracking indicates that an order has not been delivered within the expected delivery period, please contact us.

We may investigate the shipment with the carrier or fulfillment provider before issuing a replacement or refund.

If merchandise cannot be shipped or delivered and applicable law requires cancellation or a refund, we will provide the remedy required by law.

If we are unable to ship an order within the time stated at the time of purchase, we will handle the delay, cancellation, and refund in accordance with applicable law.

10. Orders Marked Delivered but Not Received

If tracking shows your package as delivered but you cannot locate it, please:

1. check the delivery area and any safe locations around the property;

2. check with household members, reception staff, neighbors, or others who may have accepted the package; and

3. contact the carrier where appropriate.

If the package still cannot be located, contact us promptly.

We will review the circumstances and available carrier information. The appropriate resolution will depend on the circumstances of the shipment and applicable law.

A carrier's “delivered” status does not automatically prevent us from investigating a legitimate non-delivery claim.

11. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you discover an error in your shipping address, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, any refund or reshipment will be determined based on the circumstances, costs incurred, carrier status, and applicable law.

This section does not apply where the delivery error was caused by VITALLessent, our fulfillment provider, or the carrier.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

If we cancel an order before shipment, amounts paid for the cancelled merchandise will be refunded as required by applicable law.

13. Sale, Promotional, and Discounted Products

Unless a specific promotion expressly states otherwise before purchase, eligible products purchased using a discount or promotional code may still qualify for the 14-Day Money Back Guarantee.

Any refund will be based on the actual amount paid for the eligible product after discounts.

Free promotional products and gifts have no separate cash refund value unless required by applicable law.

14. Bundles and Multi-Product Orders

If your first purchase contains a bundle or multiple products, eligibility will be evaluated based on the specific offer and products purchased.

Where a refund is requested for only one eligible item, we may refund the amount attributable to that item.

Where a discount was conditional on purchasing multiple products, the refund may be calculated to accurately reflect the pricing and discount structure of the original transaction, provided that the calculation is clearly disclosed and permitted by applicable law.

We will not use bundle calculations to reduce a customer's refund below an amount required by applicable law.

15. Exchanges

Because our products include consumable wellness and dietary supplement products, we generally do not operate a standard exchange program.

If you receive a damaged, defective, or incorrect product, contact us and we will determine the appropriate remedy based on the circumstances and applicable law.

16. Returns for Health and Safety Reasons

Because VITALLessent sells consumable products, opened or used products generally cannot be restocked or resold for health and safety reasons.

Accordingly, products refunded under our eligible 14-Day Money Back Guarantee generally do not need to be physically returned.

Do not mail a product back to us unless our customer support team specifically instructs you to do so.

Sending an unsolicited return does not guarantee a refund.

17. Suspected Fraud or Abuse

We reserve the right to investigate refund requests where we reasonably suspect fraud or abuse of our voluntary guarantee.

Examples may include:

• repeated claims made through different accounts;

• materially false information;

• attempts to obtain multiple first-purchase refunds;

• unauthorized payment activity;

• deliberate misuse of products or promotions; or

• purchasing primarily for resale followed by a refund request.

We may decline a claim under our voluntary guarantee where there is reasonable evidence that its conditions have not been met.

However, nothing in this section allows us to deny, waive, or restrict a consumer right or remedy that cannot legally be excluded under applicable law.

18. Chargebacks and Payment Disputes

We encourage customers to contact us first if there is a problem with an order so that we have an opportunity to resolve it.

Nothing in this Policy prevents or restricts a customer's lawful right to dispute an eligible transaction with their bank, card issuer, payment provider, or other authorized institution.

Where a payment dispute or chargeback is opened, we may provide relevant transaction, delivery, communication, and refund information to the payment provider as part of the dispute process.

19. Statutory Consumer Rights

Our 14-Day Money Back Guarantee is a voluntary commercial policy offered in addition to rights that customers may have under applicable consumer protection laws.

Nothing in this Policy is intended to exclude, waive, restrict, or replace any right, remedy, warranty, or protection that cannot lawfully be excluded or limited.

Where applicable federal, state, provincial, territorial, or other consumer protection law provides a customer with greater rights than this Policy, the applicable mandatory law will control.

20. Policy Changes

We may update this Refund & Return Policy from time to time to reflect changes to our business practices, services, or legal obligations.

The version applicable to a purchase will generally be the version presented or made available in connection with that purchase, subject to any rights required by applicable law.

The current version will be published on our website together with its “Last Updated” date.

21. Contact Us

For questions, refund requests, damaged products, or other order-related concerns, contact:

VITALLessent Customer Support
Email: vitallessent@gmail.com
Website: vitallessent.com

Additional business and legal contact information is available through our Contact Information & Legal Notice page.